offshoring: creating tomorrow’s technology wasteland
Have you ever had to take a drive through the ruins of the UK’s great shipbuilding areas? Those once proud, thriving centres of excellence where skills were developed and honed. These ships set the standards of a great trading nation.
These places saw skills pass from fathers to sons, each generation contributing their own evolutionary change to age-old methods. Places where quality created value.
Those skills are gone forever. Lost in the vortex of a lowest common denominator market. These places should teach us a lesson about off-shoring.
Once the eco-system supporting a skills base is lost, its gone for ever, never to be re-built. Something we should think about when we use words like “sustainable”.
But there are more lessons to be learnt from all this…
The race to become the biggest loser
The relentless shift to technology offshoring is destroying our ability to evolve as a nation. Ultimately, its a short-term, self-defeating strategy.
Because unlike design, innovation and invention, this makes no attempt to raise the bar, just a race to the point were it cannot be done cheaper or at a lower quality.
Losing the offshore arms race
But the biggest mistake marketers make from embarking on this journey towards oblivion is that unlike a survival of the smartest competition, this is one where simply the one with the sharpest pencil wins.
As we cut our costs, so do our competitors. If we give a contract to a back-street operation in one Asian shanty-town, the competition finds one to do it cheaper and a little bit worse. Quality is simply driven out of whatever is supplied.
Showing a contempt for your customers
If strategy’s driven by accountants rather than innovators the customer’s the ultimate loser. Your customers will feel no satisfaction from buying the product, or from using the service. Your brand will never be revered and admired. You will never develop any brand loyalty, you’ll feel the force of social marketing.
People Power – the emergence of social marketing
Businesses are slowly starting to understand the benefits of a social network strategy – how people can create the products they buy – but there’s another side to this coin.
People can anti-market. The voice that raises your reputation can bring it crashing down. Remember, for every one person who congratulates you, there will be ten to complain.
If the hit to your pride doesn’t get you, the hit to your wallet will
Maybe you’re unmoved by my appeal to protect our technical legacy. A tragedy in itself. But think of this. If you off-shore and fail to deliver quality and value, you will bear the full force of social anger.
Because your market speaks louder these days.