How come most companies think having PowerPoint more important than CRM? CRM comes last, after email, office productivity and accounting. Everybody knows, we’re told often enough, that looking after customers is vital. But as a process, many companies don’t see it as that important.
In fact, most companies don’t think about managing the relationship with their customers until something goes wrong and they find they can’t.
Ironic, really. When you consider that CRM will start to deliver benefits instantly, the moment you roll it out to your users. Let’s take a look…
NFC on phones is being pushed hard – the Next Big Thing for affluent spenders. Sure, it makes sense at first. A cool way to pay. But… Why not – we’ve this gadget-laden generation. Out to impress. They’ll love NFC. Well, maybe they won’t even think about it.
How can I say this. It flies in the face of everything the marketers are saying to us. But that’s the thing about marketers. They can sometimes miss the obvious…
Email. Its been around for over 40 years. And up there as our No 1 business tool. But things could be about to get very interesting in Inbox world.
As they say on Wall Street, what follows are some forward-looking statements. Therefore take this as my personal view, as the outcome is far from certain.
Three events have got me thinking about what might happen. Let’s set the scene. And taking the stage are RIM, Microsoft, VMWare, Zimbra and SalesForce…
Just a few months ago, I had high hopes for what Tesco bank might achieve. Even with Fred Goodwin fan-boy Benny Higgins in charge. But the recent prolonged outage for so many customers has been handled badly. And Benny Higgins has shown his old-school banking colours.
Given the opportunity to show strength and courage, he chose to make excuses. Instead of holding his hands up, he chose mitigation.
Every new venture has a wobble. He could have shone, but he blew his chance. Not only does Tesco have the wrong boss, it has the wrong staff. Here’s why…
OK, regular readers will know I’m not buying the hype around SmartPhone NFC. This is for a number of reasons and none of which are about it being new. I’ve talked about security, why quick isn’t a good reason, but that’s not everything. The real show-stopper to me is market reach. NFC just won’t fit the market.
Every other payment system before NFC reached its market cheaply and quickly. Now I’m going to show just how far NFC will fall short. Time to wake up…
Although owned by Royal Bank of Scotland, NatWest isn’t as hated as its parent. Strange, because really NatWest’s no better – some may even say its worse.
I’d like to talk a little about NatWest, but lets concentrate first on RBS as a brand. What can be done with a brand so damaged it’s lost the trust of its market?
I love it when I come across great ideas. Like game changing, eureka moments. But it frustrates me when solutions appear for problems that don’t exist. Take NFC payment systems, for example. A clever use of the tech in our pockets. But who said we had a problem at the cash-out?
We, the consumers don’t. The retailers like the short delay as they get to up-sell. Maybe its the payment system providers who have a problem. Like card fraud?
Here’s the crazy thing about NFC. The security is actually weaker. Much weaker. NFC presents a far higher risk profile than any other system…
I’ve just read a Management Today supplement about West Yorks Fire Service. Remember how Public Service budgets are meant to be getting cut back?
It should have cost a tenth of that – and it’ll only reach 60% of their users…
Now this is going to sound like some obscure, “out-there” philosophical question. But think about it. Is progress slowing down? Imagine the Wright Brothers today, taking that flying contraption to an airfield. Where would they have made it – and would they have been allowed to fly it?
Or imagine James Watt building his steam engine in a lock-up round the corner. Then imagine the local council or police’s reaction to the noise it made!
Have we lost our reckless invention culture – do we just do Internet apps now?
A couple of people recently have asked me if I’m ready yet to give up Windows. With virtual players being offered, it was time to try virtualisation. I’ve just upgraded to Ubuntu 11.04 and with VMWare’s Virtual Player available, now was the time to see what the world of desktop virtualisation was really like. Would virtualisation be the answer to a techy’s dreams?
Maybe the great bank holiday weather took many writers away for the weekend. But the number of “its all over for Cloud” rants were mercifully few.
So, what should be taken away from Amazon’s failure. What have we learnt? Well, its shown intelligent system design is as vital for Cloud as anywhere else. Along with how many “experts” can still talk through their back-ends…
I’m writing this just seven days before the production Ubuntu 11.04 is released. Now, if you’re on Windows 7, there’s never been a better time to change. So why am I suggesting you change now – what’s so different about this version? Surprisingly, its not so much Ubuntu as Windows…
Corporate security people and most security resellers wind me up. Always have. They constantly ignore the lessons life teaches us.
Life is constantly teaching us lessons. We deal with most things it throws at us. Security guys have a seizure when anything new appears.
Take Smartphones and the iPad for example. These guys are paid to know stuff. But they’re crap at doing their job because they can’t cope with the new.
The fall-out has still to settle from one of the greatest tragedies of recent times. While the furore and finger-pointing surrounding it will take a lot longer.
Given the prevailing circumstances, the technology behaved entirely predictively. The technology didn’t fail, we failed to manage it. Could we fail with NFC?