OK, OK. I wouldn’t have put this on here but it’s Jen Aniston and its the weekend. Anyway. You don’t want to hear from me. Here you go…

Well. Not a whole lot for me to say after that, is there. Have a great weekend!

How come most companies think having PowerPoint more important than CRM? CRM comes last, after email, office productivity and accounting. Salesforce is great, but here's something that will get you similar beneifits right away, too... Everybody knows, we’re told often enough, that looking after customers is vital. But as a process, many companies don’t see it as that important.

In fact, most companies don’t think about managing the relationship with their customers until something goes wrong and they find they can’t.

Ironic, really. When you consider that CRM will start to deliver benefits instantly, the moment you roll it out to your users. Let’s take a look…

NFC on phones is being pushed hard – the Next Big Thing for affluent spenders. Sure, it makes sense at first. A cool way to pay. But… NFC- the automated checkout on your phone. But maybe not? Why not – we’ve this gadget-laden generation. Out to impress. They’ll love NFC. Well, maybe they won’t even think about it.

How can I say this. It flies in the face of everything the marketers are saying to us. But that’s the thing about marketers. They can sometimes miss the obvious…

Email. Its been around for over 40 years. And up there as our No 1 business tool. But things could be about to get very interesting in Inbox world.

Blackberry - past its sell by date? Will Microsoft be the new recipient?

As they say on Wall Street, what follows are some forward-looking statements. Therefore take this as my personal view, as the outcome is far from certain.

Three events have got me thinking about what might happen. Let’s set the scene. And taking the stage are RIM, Microsoft, VMWare, Zimbra and SalesForce…

Just a few months ago, I had high hopes for what Tesco bank might achieve. Even with Fred Goodwin fan-boy Benny Higgins in charge. How a new bank deals with customers will make or break it. Tesco seems badly broken. But the recent prolonged outage for so many customers has been handled badly. And Benny Higgins has shown his old-school banking colours.

Given the opportunity to show strength and courage, he chose to make excuses. Instead of holding his hands up, he chose mitigation.

Every new venture has a wobble. He could have shone, but he blew his chance. Not only does Tesco have the wrong boss, it has the wrong staff. Here’s why…

If you wanted to take on the big boys, you maybe wouldn’t choose 2011 to do it. Fortunately GiffGaff thinks differently. They think differently about a lot of things.

GiffGaff doesn’t sell phones – or take your soul for two years for the privilege. GiffGaff doesn’t sell you network access and penalise you when you use it.

GiffGaff’s all about a mobile SIM – and a great package. But there’s a lot more…

OK, regular readers will know I’m not buying the hype around SmartPhone NFC. This is for a number of reasons and none of which are about it being new. for NFC mobile payments to work, it must reach all it market... and it won't. I’ve talked about security, why quick isn’t a good reason, but that’s not everything. The real show-stopper to me is market reach. NFC just won’t fit the market.

Every other payment system before NFC reached its market cheaply and quickly. Now I’m going to show just how far NFC will fall short. Time to wake up…

I love it when I come across great ideas. Like game changing, eureka moments. But it frustrates me when solutions appear for problems that don’t exist.NFC - a great idea - but what was the problem it fixed? Take NFC payment systems, for example. A clever use of the tech in our pockets. But who said we had a problem at the cash-out?

We, the consumers don’t. The retailers like the short delay as they get to up-sell. Maybe its the payment system providers who have a problem. Like card fraud?

Here’s the crazy thing about NFC. The security is actually weaker. Much weaker. NFC presents a far higher risk profile than any other system…

Hands up all of you who’re thinking about buying a tablet in the coming months? Must admit, an iPad or new Honeycomb tablet are tempting. But… Chromebook-  the 8 second booting notebook. an alternative to an iPad?

How about Chrome OS – Much talked about 12 months ago but a bit quiet of late. With Apple and Ubuntu releasing key products, Google’s OS needs to be good.

Won’t have long to wait, its out next month – but just what is Google delivering?

I’ve just read a Management Today supplement about West Yorks Fire Service. Remember how Public Service budgets are meant to be getting cut back?

The Public Sector should think about value - not building empires! Well, it sure doesn’t seem like that’s the case, if this is a typical Public IT project. Based on what they’ve chosen, I reckon half a million’s gone up in smoke.

It should have cost a tenth of that – and it’ll only reach 60% of their users…

Now this is going to sound like some obscure, “out-there” philosophical question. But think about it. Is progress slowing down? Has our spread into the world and the regulation of modern life stopping us now moving forward? Imagine the Wright Brothers today, taking that flying contraption to an airfield. Where would they have made it – and would they have been allowed to fly it?

Or imagine James Watt building his steam engine in a lock-up round the corner. Then imagine the local council or police’s reaction to the noise it made!

Have we lost our reckless invention culture – do we just do Internet apps now?

A couple of people recently have asked me if I’m ready yet to give up Windows. With virtual players being offered, it was time to try virtualisation. If you really want Windows on Ubuntu - VMWare lets you have it! I’ve just upgraded to Ubuntu 11.04 and with VMWare’s Virtual Player available, now was the time to see what the world of desktop virtualisation was really like. Would virtualisation be the answer to a techy’s dreams?

Everyone knows how good the iPad is to use. Its made reading stuff cool again. But what about when you have something to write about? Got something to say? iBuildApp is a new self-publishing platform for the iPad.. There’s now a great way to use your iPad to promote yourself or your company. Let me tell you about a publishing platform called iBuildApp.

Easter of 2011 will probably be remembered as the time the Cloud went down. Bad as it was for Amazon’s EC2, the sky didn’t actually fall on anybody. Bad for some - but not that many. how Amazon's EC2 Easter failure actually makes the Cloud safer...

Maybe the great bank holiday weather took many writers away for the weekend. But the number of “its all over for Cloud” rants were mercifully few.

So, what should be taken away from Amazon’s failure. What have we learnt? Well, its shown intelligent system design is as vital for Cloud as anywhere else. Along with how many “experts” can still talk through their back-ends…

I’m writing this just seven days before the production Ubuntu 11.04 is released. Now, if you’re on Windows 7, there’s never been a better time to change. Windows 7 provides a great reason to move over to Ubuntu 11.04! So why am I suggesting you change now – what’s so different about this version? Surprisingly, its not so much Ubuntu as Windows…

When everyone’s talking about bank regulation, you know something’s wrong. And when everyone’s condemning it, you know we need to act. FSA is no authority for bank regulation - its a waste of resources...

Anger centres around the Financial Services Authority. A Cabinet Office quango. But two spectacular failures by the FSA have destroyed public confidence…

Corporate security people and most security resellers wind me up. Always have. They constantly ignore the lessons life teaches us.

We meet strangers every day. So how come they can’t deal with new devices? We deal with strangers in real life. Why can't security people deal with new devices?

Life is constantly teaching us lessons. We deal with most things it throws at us. Security guys have a seizure when anything new appears.

Take Smartphones and the iPad for example. These guys are paid to know stuff. But they’re crap at doing their job because they can’t cope with the new.

The financial media all seem to be agreed. The High Street banks are screwed. Restrictive, greedy, self-serving. Banks have been found guilty on all counts.

banking needs a new dawn - but why is it so dark still? Commercial incompetence kills companies in other markets. But not banking. What’s so special about these guys?

What the banks do isn’t all that difficult. Their technology’s an eighties throw back. Could it be that there are other forces in play here?

The fall-out has still to settle from one of the greatest tragedies of recent times. While the furore and finger-pointing surrounding it will take a lot longer.

Technology is rarely the problem, it's the management of it... I’ve no desire to trivialise this terrible event, but let’s look at what it has shown us.

Given the prevailing circumstances, the technology behaved entirely predictively. The technology didn’t fail, we failed to manage it. Could we fail with NFC?

It was hailed as the new dawn. Microsoft was squaring up to Google for search. Google looked to have a fight on their hands with Bing. But look at this… why can't Bing find stuff on Microsoft's own site - yet Google can?

This is the bing result for Vista Service Pack 2 on Microsoft’s own download site. Bing can’t find it. No results. Zilch. Nothing. What about a Google search?

Well. Let’s take a look. The result may surprise you…

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