Archive for the management section

• 23 Feb

  

  Written by
  Neil Robinson

  
  

  Category

  • banking
  • management
  • mobile
  • products
  • security
  • strategy
  • uncategorized

  NFS mobile payments: behave yourself – we’re watching you

  Paying for the things you want in the blink of an eye. Sounds amazing, doesn’t it?
  You don’t sign, or PIN, or even touch. But who’s to say its you buying?
  

  You see, this speed carries one big penalty. Security. Not for the device, for you. The transaction is now so fast, it can’t be fraud-checked conventionally.

  “Contactless” means just that. No contact from either side – counter or customer. There’ll be no alerts, no chance to stop a fraudster. Or is there? continued over the page… >>

  No comments yet. Want to add yours?
• 16 Feb

  

  Written by
  Neil Robinson

  
  

  Category

  • banking
  • cloud
  • management
  • social networks
  • strategy
  • web design

  NAB: The break up, its not what you think

  No, it’s not the latest story about National Australia Bank’s recent system woes. This is something just as radical, but far more positive.

  NAB has split from the other main street banks to embrace the social web in style. They’ve suddenly discovered Facebook, YouTube, Twitter and viral marketing.
  

  Maybe it was a realisation that NAB’s professional reputation was in tatters, maybe just a change of marketing agency. Either way, NAB’s changed course. And its a course that could change the face of Australian banking. continued over the page… >>

  No comments yet. Want to add yours?
• 15 Feb

  

  Written by
  Neil Robinson

  
  

  Category

  • general
  • management
  • strategy

  the checkpoint Charlies: how its the people you don’t expect who block innovation

  I was an NCR IT field engineer. Every day, my boss would hand out repair tickets. These told us what IT system problems we had to sort out that day.

  
  One guy had this trick. He’d keep all his old tickets. When the boss came to him, he’d draw in breath and shuffle the tickets, looking like he had a lot on.

  The boss never gave the guy the urgent jobs. He’d just take the tickets he liked. He must have taught a lot of people that trick. I see them everywhere.

  Keepers of the process, the emperors of the end office. The checkpoint Charlies. continued over the page… >>

  No comments yet. Want to add yours?