OK, OK. I wouldn’t have put this on here but it’s Jen Aniston and its the weekend. Anyway. You don’t want to hear from me. Here you go…

Well. Not a whole lot for me to say after that, is there. Have a great weekend!

How come most companies think having PowerPoint more important than CRM? CRM comes last, after email, office productivity and accounting. Salesforce is great, but here's something that will get you similar beneifits right away, too... Everybody knows, we’re told often enough, that looking after customers is vital. But as a process, many companies don’t see it as that important.

In fact, most companies don’t think about managing the relationship with their customers until something goes wrong and they find they can’t.

Ironic, really. When you consider that CRM will start to deliver benefits instantly, the moment you roll it out to your users. Let’s take a look…

NFC on phones is being pushed hard – the Next Big Thing for affluent spenders. Sure, it makes sense at first. A cool way to pay. But… NFC- the automated checkout on your phone. But maybe not? Why not – we’ve this gadget-laden generation. Out to impress. They’ll love NFC. Well, maybe they won’t even think about it.

How can I say this. It flies in the face of everything the marketers are saying to us. But that’s the thing about marketers. They can sometimes miss the obvious…

Email. Its been around for over 40 years. And up there as our No 1 business tool. But things could be about to get very interesting in Inbox world.

Blackberry - past its sell by date? Will Microsoft be the new recipient?

As they say on Wall Street, what follows are some forward-looking statements. Therefore take this as my personal view, as the outcome is far from certain.

Three events have got me thinking about what might happen. Let’s set the scene. And taking the stage are RIM, Microsoft, VMWare, Zimbra and SalesForce…