Just a few months ago, I had high hopes for what Tesco bank might achieve. Even with Fred Goodwin fan-boy Benny Higgins in charge. How a new bank deals with customers will make or break it. Tesco seems badly broken. But the recent prolonged outage for so many customers has been handled badly. And Benny Higgins has shown his old-school banking colours.

Given the opportunity to show strength and courage, he chose to make excuses. Instead of holding his hands up, he chose mitigation.

Every new venture has a wobble. He could have shone, but he blew his chance. Not only does Tesco have the wrong boss, it has the wrong staff. Here’s why…

If you wanted to take on the big boys, you maybe wouldn’t choose 2011 to do it. Fortunately GiffGaff thinks differently. They think differently about a lot of things.

GiffGaff doesn’t sell phones – or take your soul for two years for the privilege. GiffGaff doesn’t sell you network access and penalise you when you use it.

GiffGaff’s all about a mobile SIM – and a great package. But there’s a lot more…

OK, regular readers will know I’m not buying the hype around SmartPhone NFC. This is for a number of reasons and none of which are about it being new. for NFC mobile payments to work, it must reach all it market... and it won't. I’ve talked about security, why quick isn’t a good reason, but that’s not everything. The real show-stopper to me is market reach. NFC just won’t fit the market.

Every other payment system before NFC reached its market cheaply and quickly. Now I’m going to show just how far NFC will fall short. Time to wake up…

Paying huge bonuses to retain top people in banks has long been controversial. Distasteful certainly – but maybe even counter-productive. Karl Duncker shows us paying bonues for ideas doesn't work. Let me tell you about a test Karl Duncker did just after the Thirties banking crash. You could be surprised. And even more angry with the banks…