London, 4 June 2015: Smart devices on track to replace cash and cards as UK mobile payments projected to hit over £1.2bn a week by 2020. So says Jeremy Nicholds, Executive Director for Mobile, Visa Europe.

Visa’s latest predictions

Despite many false dawns, UK mobile payments is predicted to grow three-fold over the next five years as savvy shoppers embrace new options and spend more on mobile, with one in four consumers estimated to spend more than £50 a week on mobile by 2020.

British consumers driving the change

Nicholds believes the UK is moving towards a “cash-last” society as one in four Brits expect to use their mobile phone to make payments on a daily basis by 2020, growing from the one in twelve who do so already today. According to new research from Visa Europe, consumer adoption of mobile payments will grow faster than ever in the next five years, with six in ten Britons (60%) expected to use their mobile devices for payments at least once a week by 2020.

The UK mobile payments boom will probably see an upsurge in the weekly value spent using mobile devices, with the market growing to an estimated £1.2bn per week* by 2020. The tech-enabled shopper expects to spend £27 on mobile each week by 2020, up from the £17 they spend today. In fact, nearly 24% respondents think they could spend more than £50 a week using a mobile device by 2020, an estimate sure to raise eyebrows in the payments industry.

While apps and music are still the items are the most popular mobile purchase today, Visa has observed a growing number of consumers already buying higher value items, with electronics (23%) and clothes (22%) among their top-five most purchased m-commerce items.

The expected British embrace of digital payments is a sign of shoppers’ becoming less nervous with mobile payments as the option becomes more widely available, easier to use and better understood. With the increasing publicity around m-commerce options, digital wallets and contactless payments, 43% of shoppers say they may be interested in using a mobile wallet service and nearly half (47%) are interested in using their smartphone to make low-value contactless payments in a shop.

Nicholds added, “While we’re excited to see consumers saying they expect to triple their weekly spend using mobile payments over the next five years, we at Visa think those numbers could be rather conservative and that the actual adoption rate will be much higher. This is particularly true when you look at the growth in contactless usage, which saw European usage grow by 2x and spend grow by 3x over the last 12 months.

Contactless and online commerce enhancements have been key in paving the way for the next generation of mobile payment technology. The environmental conditions are already in place to meet the demands and expectations for digital payments. It’s no longer a question of ‘if’ consumers will embrace this new way to pay – it’s when – and for us the next 12 months are when mobile payments become mainstream.”

People who’re already using mobile devices to make transactions are also open to other mobile money services. The research highlights that these ‘mobile money’ users are five times more likely to be interested in paying friends through a smartphone app compared to non-users (48% vs. 9%). One in five would be open to social media payments too, compared with only one in twenty non-users.

Lack of knowledge – and worries, too

When looking at the main concerns about mobile payments, a third of respondents admitted that they simply didn’t know enough about it. As with other new technologies, this has resulted in apprehension about issues like privacy, fraud and security.

Jeremy Nicholds continued, “We’re witnessing a huge surge in interest from consumers in the UK for faster and more convenient payment methods as mobile and online commerce technologies continue to evolve at pace. This is why Visa Europe spends more than €200 million in on innovation including a number of secure payment technologies such as tokenisation to address security and convenience.

When it comes to money, concerns over control and security are understandable though a simple lack of knowledge is often an underlying cause, and consumers are quick to see the benefits of convenience. We’ve seen this with contactless card adoption – once people learn about the technology, see others using it and get used to paying with it, usage soars.”

Friction at the point of sale

Visa has invested a lot of money in mobile payments, with services like Apple’s ApplePay slowly beginning to get traction. But its the retailers themselves, who’ll have to invest heavily in new Point-of-Sale infrastructure, something they’re currently reluctant to do as consumer interest is still a long way away from critical mass and many moving to online buying anyway.

The problem with mobile payments and a point may industry commentators always make is that its solving a problem that simply doesn’t exist. Cards are easy to use, quick, familiar, have virtually 100% adoption everywhere, are cheap and free to replace. Who’ll buy you a new phone if it breaks or gets stolen?

You’re also far more likely to be mugged for that nice expensive smartphone than a piece of plastic.

But let’s not forget, suppliers like Visa and MasterCard get huge amounts of money from retailers and don’t want to lose out, should mobile payments take off.

And let’s not forget the threat posed by PayPal – but that’s a topic for another day!

About the ‘Mobile Money’ report

The mobile money research was conducted between 30 April and 20 May 2015 in six European countries: Finland, France, Germany, Poland, Spain and the UK. The total sample size was 12,015 consumers, approximately 2,000 respondents per country.

For more information, visit www.visaeurope.com and @VisaEuropeNews

[*] Figure calculated from ONS Population Estimates for UK, England and Wales, Scotland and Northern Ireland, Mid-2013 release and research figures from Visa Europe’s Mobile Money report.

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Could London overtake Silicon Valley as Crypto-currency’s centre of excellence?

Well, Visa thinks so. it hosted a gathering of crypto-currency start-ups and other interested parties to its Digital Catapult event in London recently.

Visa’s not alone in thinking this. An expert from the London School of Economics (LSE), one of the most respected financial academic centres in the world believes it too. They even put a date on it – 2020.

Crypto-currency set to explode?

Investment in crypto-currency start-ups in 2015 could even beat the dotcom frenzy of a few years ago.

A technology called Blockchain has the potential to transform the future of payments in the banking sector – it may even transform way we cast and count our votes in the 2020 General Election.

Financial observers have been waiting for the next big thing for a while now. Mobile payments has failed to catch the imagination of consumers, despite the presence of heavyweights like Google with Google Wallet and Apple with ApplePay, its not seeing the level of growth that the hype suggested. Maybe crypto-currency will.

Visa meets the future

Visa’s Europe Collab launch start-up innovation hubs in London and Israel are there to spot and engage with Europe’s top financial technology entrepreneurs, as the UK is now Europe’s fastest growing region for fintech with over 135,000 employees. Deal-volume, mostly out of London, has been growing at an annualized rate of around 74% since 2008, compared with 27% globally, and 13% in Silicon Valley, according to Accenture.

Speakers at Visa’s London event included leading monetary academic Garrick Hileman from the LSE, Hendrik Kleinsmiede of Visa Europe Collab one of Europe’s crypto-currency and Blockchain gurus in the financial services sector and Nicolas Cary, co-founder of Blockchain, one of the world’s best known BitCoin wallet company.

According to Garrick Hileman of the LSE, “BitCoin is in a battle with more than 600 crypto-currencies. The governance structure in Europe and the US surrounding BitCoin may be an inhibitor to expansion for crypto-currencies whilst it may flourish in fertile territories like Sub Saharan Africa with over 50% of BitCoin mining being provided by China.”

The UK is leading the way

Sian Jones of COINsult feels “The UK is the only jurisdiction that is coming out with a holistic approach to digital currencies regulation.”

While according to Hendrik Kleinsmiede of Visa Europe Collab, “The level of investment in crypto-currencies is at an unprecedented high – to date over $667million. If you compare 2014 to 1995 at the beginning of the dotcom boom, there’s now more money being invested in crypto-currency than there was in dotcom.”

Will the Banks jump in?

Nick Cary of Blockchain noted “Banks are being exceedingly cautious but by summer there should be new policies in place to make it easier for BitCoin companies to operate in Europe and the US.

The US is seeking a compliance pathway for Bitcoin start-ups, with New York setting the future as the model for regulation of Bitcoin “banks.”

Great news, but let’s not forget what became of the dotcom boom…

#MoveOverSiliconValley

visa

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Check out this award winning device from istabilizer! Sick of trying to balance your SmartPhone, tablet or compact camera when taking a snap of friends or other social stuff – are the close-up selfies making you look like a hamster?

Well take a look at this device. Its called the iStabilizer. Its a really cool mount for your photo device that’ll probably attract as much attention as that new iPhone 6 of yours. The company has been making universal lightweight compact tripods, steady cams, and other products for smartphones, tablets and cameras for some time. And this cool gadget has just won the USA Today 10Best Readers’ Choice Travel Award in the Best App/Gadget for Phone Pics category.

USA Today’s awards are voted for digitally, so give an accurate reflection of what today’s users of mobile devices really like. In making this award, USA Today said “USA TODAY is thrilled to have this method of sharing what 10Best and USA TODAY readers and users love most,” said John Peters, President of USA TODAY Travel Media Group.

“Our readers are well-informed, well-traveled and opinionated. At the end of the day, content on our platforms is a reflection of them. A business which finds itself the recipient of a 10Best Readers’ Choice Award has really accomplished something.”

USA Today site recently acquired 10Best.com, which provides users with original, unbiased, and experiential travel content of top attractions, things to see and do, and restaurants for top destinations in the U.S. and around the world. The site’s uniqueness is its team of local travel experts who are not only experts in their fields and their cities, but discriminating in their tastes. These local experts live in the city they write about, so the content is constantly updated.

In 2012, 10Best.com averaged more than 700,000 monthly unique visitors generating approximately 28 million page views. 10Best.com was recently acquired by USA TODAY, the nation’s number one newspaper in print circulation with an average of more than 1.6 million daily. USATODAY.com, an award-winning newspaper website launched in 1995, reaches a combined 6.6 million readers daily.

Go find out more at http://www.10best.com or http://www.istabilizer.com.

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Here’s a cool new website for the fashion cognoscenti. Secret d’or launches this month, designed to offer digital shoppers cutting edge fashion inspiration as well as access to the world’s most coveted new designers and brands. Luxurious, curated and highly desirable, Secret d’Or is a new frontier for the world of online fashion. Featuring collections from over 70 designers, the platform is for fashion forward individuals with a taste for the finer things in life.

want something better than high street? you want Secret d'or...

Secret d’or offers unique pieces which are worlds away from the usual, conventional high street brands and off-the-shelf, push, pack and pack collections. Instead, Secret d’Or spotlights independent labels to connect forward thinking fashionistas with a top drawer choice of contemporary designers.

Camilla Jerath, Secret d’Or founder said, “In a world of fast fashion there is a new found respect for independent creatives who offer innovative products made with exceptional quality. We have created a curated platform to bring fresh and stylish independent brands to fashion forward men and women who crave unique and limited edition pieces. Take our Portamento shoes for example. Rather than generic designs, our collection is handmade in Italy using only the finest 100% genuine leather.”

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Veuve Clicquot Business Woman awrd fro 2014 goes to Thomas Cook CEO, Harriet Green

In a time when political correctness and ticked boxes dominate business, its great to see credit going to someone who truly deserves it.

Harriet Green, the dynamic CEO of the now re-vitalised Thomas Cook holiday group has been recognised with a prestigious Veuve Clicquot Business Woman award.

Harriet became CEO in July 2012 – after having the courage to cold-call the Company’s chairman. Just 12 months later, she’d designed and launched a bold strategy that focussed on digital leadership, new product innovation and placing customers at the very heart of the business. In the last year, the business refinanced and unified its many brands under the new ‘Sunny Heart’ umbrella, with the Group’s 27,000 employees working as one global team across 80 countries to deliver the transformation. Today, the share price has risen around 950%. An incredible achievement.

“Madame Clicquot transformed her family business through belief, innovation, and a ‘can do’ attitude, which are as relevant today as they were then, and I’m honoured to accept the Veuve Clicquot Business Woman Award on behalf of everyone at Thomas Cook as we continue to transform our business, just like Madame Clicquot did, through innovation, belief and our ‘can do’ attitude,” said Harriet.

“Madame Clicquot was truly one of the first real businesswomen of our age. I’ve long admired her spirit, courage, and determination. She and the original Mr Thomas Cook were of the same generation and together they created two amazingly powerful brands, whose heritage and promise clearly live on today – over 170 years later.”

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an interesting infographic on flexible working...

According to the Office of National Statistics & Forbes – 2.8 million of the UK population now work from home regularly, alongside 1 in 5 Americans. This makes it’s one of the fastest growing workplace trends.

The problem can sometimes be convincing your boss its right for the company – and you.

The team at London & Zurich have published an interactive guide on how office-workers can convince their boss to let them work from home, remotely in their dream location, or adopt a flexible working scheme. It features 26 articles, videos & apps on how to make sure you still get things done, all wrapped up in one, very cool infographic. Check it out here.

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Electric bikes, electric cars. How about a real, electric plane from a real aircraft company?

There’s some serious technology at work here. Maybe a taste of the future. Go take a look at thsi video of E-Fan, the electric plane project by Airbus Group Innovations.

Amazing.

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FSA is no authority for bank regulation - its a waste of resources... Lloyds Banking Group is the latest shady bank to receive a slap on the wrist from the FCA. In fact, the $45 Million fine meted out for gross financial mis-selling is the biggest to date. But it won’t change things one little bit. Why do I say this?

see how fastacash are using the power of social networks to transfer ex-pat money! Foreign money transfer is big business here in the UK, with many Commonwealth citizens working over here wanting to provide for families back home. Banks and services such as Western Union can be expensive, intimidating and inconvenient, so a Singapore based company has launched a new service using social channels like Facebook and Twitter.

how not to deal with customers by HSBC!

Spotted a very surprising Tweet a few days ago from prominent banking futurist and founder of Moven.com, Brett King.

He’s been caught up in a gross administrative blunder by HSBC in New York when they closed his account as part of a small business account rationalisation process.

Apparently, HSBC in the US are shifting their retail strategy away from smaller businesses and removing banking facilities from well maintained, perfectly viable customers. A bit like RBS in the UK, but without the criminal intent.

While that’s certainly a regrettable action by anyone’s standards, it wasn’t what Mr King took issue with. It was the failure to engage with the customer properly, turning a mistake into little short of a PR catastrophe.

nite watches a truly innovative watch design from a UK-based company!

The largely Swiss-based watch industry boasts some very prestigious brands. Even in this economic cliumate, each one constantly raising the bar at sometimes mind-boggling cost to produce something spectacular for the watch fairs held all around the world each year. There seems no limit to what some people will spend on a piece of wrist jewellery.

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Ever heard of NFC, ever used Google Wallet at the cash-out?

No, neither have most people. But how about this?

This may actually be the first mobile payments system that actually works. Check this out.

Organic Hospitality goes to Crowdcube to fund expansion Specialist marketing agency Organic Hospitality is using crowdfunding to raise capital for expansion.

Graeme Kerr, the Glasgow entrepreneur behind Organic Hospitality, is using Crowdcube, the commpany chosen by TV’s Kevin “Grand Designs” McLeod recent £2 Million pound investment plans.

Graeme is looking for £150,000 to grow Organic Hospitality as a specialist marketing agency for the exclusive four and five star boutique hotel and tourism market in the UK and abroad. His company already lists prestigious hotels such as Mar Hall and Sherbrooke Castle as clients and undertook a large branding and web design project for St Andrews last year.

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BenQ EyeCare Monitors - better to use, better for your eyes! If you’re one of those people who uses a workstation rather than a notebook, you may have noticed despite the quality of your display, your eyes feel a little tired – particularly when working early in the day, later in the evenings or when the ambient light is changing.

That’s because the system that lights up your monitor – called the backlight – flickers as it adjusts to the light within the room. That causes the ciliary muscle in your eye to overwork, as it tries to compensate for this nearly imperceptible flicker.

So, your eyes feel tired, you actually squint at your screen (making you look tired) and you can even walk away with a headache. Not good at all.

Well, BenQ, the Dutch based monitor manufacturer has used its vast research facilities and experience in the medical sector to come up with a new range of displays designed to avoid this. The Senseye Eye-Care range…

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zen strategy - the new direction for LANZen! You know, looking back I guess we’ve all come a long way over the last decade. Few could have imagined the rise of the Internet-driven business.

The dot-com bubble didn’t slow the launch of new devices and faster connectivity. Most of my work was in infrastructure design – data centres and desktops. Corporates saw the Internet as something to be tightly controlled and restricted – filtered out of existence. Barclays had 256Mb in 2003. In total.

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welcome to zen strategy

How dare I question. What right do I have. If I know so much, I should start a bank! What had I done – collapsed the economy, started a bank run or something?

No. This stream of vitriol was for suggesting, “maybe people like bank branches.”

Earlier that day, MovenBank’s Brett King gave me his view about bank branches, having read my piece about the psychology of financial services buying.

We hadn’t agreed, but valuing his view, I printed it. People should have both sides. But by arguing, I’d upset someone. And the smelly stuff hit the proverbial…

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Autumn 2011 has been a really interesting time for banking. I mean new banking, not that tired old high street of ours.

MovenBank’s appeared, Zopa’s broken more records, Wonga’s won more awards and a new social P2P player’s launching, CivilisedMoney.

It generated quite a lot of Twitter traffic with people on digital banking’s front-line, like banking innovators, Darren G and Aden Davies. And raised one key question.

Online or on high street – can a click ever replace a footstep?

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You know, no matter how much you explain, some people never manage to get it. Take Wonga and the thorny question of APR, for example. Wonga - the acceptable face of credit. Now I’m not going into compound interest’s mysteries and related technobabble. Let’s just look at the reality of how life is and take it from there.

Before the crash, we trusted banks and most of us funded our lifestyles with credit. Nowadays, most people are recovering from first-degree finger burns and avoid credit like gasoline on bonfire night.

But life still bites. You still get unexpected bills that threaten the next meal’s arrival. And if that happens – and you’re smart – you’ll appreciate Wonga…

Here’s a question for you. Imagine all four banks merging. What would we lose? OK – so they wouldn’t share one trough – and no one makes one that big. four brands - yet nothing to choose between any of them. Are we being served?

If our high street merged, what would you take from each to form one super bank? I’ll leave you for a minute to have a think about that one.

For all banking’s “talent” and money, why so little to choose between each one? Why can’t we find a killer product or even one differentiator?

How can this be – in other sectors key differences exist. Why not in banking?

A writer who I follow was bemoaning the lack of change in banking the other day. Now the point was perfectly valid – until he took a pop at P2P lending. True disruption. the effect may be massive but the true percentages are surprisingly low! As I follow social banking – and as one of its great supporters, I had to disagree. But it raised an interesting question. How do we measure disruption?

The writer in question was James Gardner, who’s the general manager of Spigot, the leading business process software vendor in the innovation space.

In theory, he should know. But then he suggested that it could be “nearly 100%”. That sure had a disrupting effect on me – because that’s plain silly…

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